Birmingham New Street
Station Information
Birmingham New Street is a staffed station served by CrossCountry, Avanti West Coast, LNR & WMR and 1 more. Allow 12 minutes to change trains here.
How reliable is this station?
Of the 28071 services that called at Birmingham New Street over the last 30 days, 76.9% ran on time, 19.5% arrived more than 5 minutes late, and 3.7% were cancelled. Today has been broadly in line with that trend: 82% of 407 services so far are on time. The worst recent day was 26 Oct, when 100% of services were delayed. Live cancellations, platform changes, and short-notice delays update in the board above; the 30-day figures are updated nightly from National Rail Darwin data.
Which operators run through here?
Birmingham New Street is served by LNR & WMR, CrossCountry, Avanti West Coast and Transport for Wales. LNR & WMR runs the bulk of weekday services (around ~undefined/day), with the long-distance operators — LNR & WMR, CrossCountry, Avanti West Coast and Transport for Wales — adding the cross-country and London links. Tap any service on the board to view its full calling list, platform and delay history.
Where do trains from Birmingham New Street go?
The most common direct destination from Birmingham New Street is Wolverhampton (around 1340+ trains per day), followed by Birmingham International, University (Birmingham), and Aston. Direct services also run to 4 other destinations. The live board above shows every departure in the next hour; tap the chip to filter by destination or use the search above. 8 direct routes are published from this station, covering most major UK cities.
Current disruption affecting this station
There are no current disruption messages for Birmingham New Street. If a problem develops during your journey, Railly surfaces the same station messages National Rail shows in its app — refresh the board to see updates.
Door-side information at Birmingham New Street
Door-side predictions on Railly are available for 11 of 12 platforms at Birmingham New Street, covering the busiest terminating and through platforms. We use OpenTrainTimes signalling data combined with manual observation; confidence levels range from 'verified' (live TD + manual check) to 'predicted' (signalling-only). If a platform has no coverage, we hide the door-side icon on the board rather than guess. Tap any service to see which side the doors will open for your coach.
Accessibility at Birmingham New Street
Birmingham New Street has full step-free access and is fully staffed throughout opening hours. Help points are available on every platform. A station wheelchair is available on request. A taxi rank is outside the main entrance, bus stops are within a short walk and the Underground is connected from the station. National Rail's Passenger Assist service can book assistance on any train from this station — recommend booking at least 2 hours before travel.
Address
Popular journeys from Birmingham New Street
Facilities
Ticket office hours
Mon–Sat 05:15–23:00
Sun 08:00–23:00
Information desk hours
Mon, Tue, Wed, Thu, Fri 04:15–02:00
Sat 04:15–00:30
Sun 08:00–23:00
Connections
Accessibility
Step-free and accessible travel
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators