Newcastle
Station Information
Newcastle is a staffed station. Allow 8 minutes to change trains here.
Step-free access to some platforms — check the National Rail step-free guide for full details.
Address
Facilities
Ticket office hours
Mon–Fri 06:00–19:00
Sat 07:00–19:00
Sun 07:30–19:00
Information desk hours
Mon, Tue, Wed, Thu, Fri 06:00–19:00
Sat 07:00–19:00
Sun 07:30–19:00
Connections
Accessibility
Step-free and accessible travel
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Newcastle has a RNIB 'Map for All' located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.