Great Western Railway
Great Western Railway currently has no published station list.
Claim portal
File a delay repay claim with Great Western Railway →
About Great Western Railway
Great Western Railway is a UK train operating company that runs franchise services across England and Wales. It began operations in 1996. The franchise is operated by FirstGroup (Great Western Railway), with services serving a small number of stations. a regional franchise serving England and Wales, Great Western Railway services form a key part of the UK's franchised rail network.
30-day reliability
Reliability data is still being collected for this operator. We need at least 14 days of National Rail Darwin data before publishing performance figures.
Major stations served
Great Western Railway currently has no published station list — see the operator's website for the full route map.
Customer service contacts
Great Western Railway customer service: official website at www.nationalrail.co.uk/tocs_maps/tocs/GW.aspx. Delay Repay claims: submit via the dedicated claim portal (see below). Phone: see the operator website for current customer service hours. For live disruption affecting your service, the National Rail Enquiries page is usually faster than the operator's own channels.
Compensation policy
Great Western Railway operates the DR15 scheme. You can claim 25% for 15–29 minute delays, 50% for 30–59 minute delays, 100% for 60+ minute delays of your ticket price for delays of 15+ minutes. Cancelled services also qualify. Claims must be submitted within 28 days of travel and you'll need your booking reference. Use Railly's Delay Repay calculator to check eligibility for every recent journey — it pre-fills the operator's claim form with the right RID, dates and times.
Stations served
Great Western Railway is an open-access operator running on tracks owned by other franchise operators. We don't have a published station list for them yet — check the National Rail website for the full route map.
Check delay repay eligibility
Great Western Railway is part of the National Rail Delay Repay scheme. Use Railly's calculator to find every eligible train in a date range.
Open delay repay calculator →