CrossCountry
CrossCountry currently has no published station list.
Claim portal
File a delay repay claim with CrossCountry →
About CrossCountry
CrossCountry is a UK train operating company that runs franchise services across England, Scotland and Wales. It began operations in 2007. The franchise is operated by Arriva UK Trains, with services serving a small number of stations. a regional franchise serving England, Scotland and Wales, CrossCountry services form a key part of the UK's franchised rail network.
30-day reliability
Reliability data is still being collected for this operator. We need at least 14 days of National Rail Darwin data before publishing performance figures.
Major stations served
CrossCountry currently has no published station list — see the operator's website for the full route map.
Customer service contacts
CrossCountry customer service: official website at www.nationalrail.co.uk/tocs_maps/tocs/XC.aspx. Delay Repay claims: submit via the dedicated claim portal (see below). Phone: see the operator website for current customer service hours. For live disruption affecting your service, the National Rail Enquiries page is usually faster than the operator's own channels.
Compensation policy
CrossCountry operates the stricter Delay Repay 30 scheme — claims only qualify from 30+ minutes late. You can claim 50% for 30–59 minute delays, 100% for 60+ minute delays of your ticket price for delays of 30+ minutes. Cancelled services also qualify. Claims must be submitted within 28 days of travel and you'll need your booking reference. Use Railly's Delay Repay calculator to check eligibility for every recent journey — it pre-fills the operator's claim form with the right RID, dates and times.
Stations served
CrossCountry is an open-access operator running on tracks owned by other franchise operators. We don't have a published station list for them yet — check the National Rail website for the full route map.
Check delay repay eligibility
CrossCountry is part of the National Rail Delay Repay scheme. Use Railly's calculator to find every eligible train in a date range.
Open delay repay calculator →